# Zoom Companion App Documentation ### Installation #### For Practitioners (Therapists and Coaches) 1. Sign up for Refract * Use the signup link provided by our team * If you haven't received a link, request one from * Use the Google account or email that you use for client email invites 2. Connect your Zoom account * Visit app.refract.space/zoom * Click "Connect to Zoom" #### For Clients 1. Sign up for Refract * Use the signup link provided by your coach or therapist * When signing up, use the same email you’ve provided your therapist for calendar invites. * No additional setup required #### Installation Troubleshooting If you encounter any issues during installation, please contact our support team at . We’re happy to hop on a call. ### Usage #### Session Recording Feature Description: Automatically record and transcribe therapy/coaching sessions for both practitioners and clients. Prerequisites: * Active Refract account * Connected Zoom account (practitioners only) ### For Practitioners 1. Invite Refract to sessions * Add to your calendar events with clients * Compatible with both Zoom and Google Meets meetings 2. Access Session Notes * Receive email with session notes after completion * Review and manage notes in your dashboard ### For Clients 1. Attend Session * Join your scheduled session as normal * No additional setup required 2. Access Session Notes * Check email for post-session notes * Click provided link to view notes 3. Save Important Points * Add key points to your account * Use saved points for future check-ins #### Daily Check-in Feature Description: Follow up on session insights with structured daily reflections. Prerequisites: * Active Refract account * Saved session points ### Steps: 1. Start a Check-in * Visit app homepage * Click "Start a Check-in" 2. Select Focus Point * Click "Look up a part" * Choose from saved points 3. Complete Check-in * Follow reflection prompts * Submit responses ### Uninstallation #### Uninstalling from Zoom Account 1. Go to Zoom Marketplace 2. Navigate to Manage > Installed Apps 3. Find Refract IFS Companion 4. Click Uninstall #### Deauthorizing Refract 1. Log into your Refract account 2. Visit 3. Click "Disconnect" ### Troubleshooting * Cannot connect Zoom account * Verify you're using the correct Google account * Ensure you have admin permissions in your Zoom account * Missing session recordings * Verify was included in the calendar invite * Check that recording permissions were enabled in Zoom * Contact support if issues persist. We’re happy to hop on a call and set it up with you. ### FAQ * How long are session recordings stored? * Session recordings are stored for 30 days * Premium accounts have extended storage options * Can I use Refract with other video platforms? * Currently supported: Zoom and Google Meet * More platforms coming soon * How do I change my notification settings? * Navigate to Settings > Notifications * Customize email and app notifications --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.refract.space/docs/refract-features/zoom-companion-app-documentation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.