🎤Zoom Companion App Documentation
Installation
For Practitioners (Therapists and Coaches)
Sign up for Refract
Use the signup link provided by our team
If you haven't received a link, request one from brent@refract.space
Use the Google account or email that you use for client email invites
Connect your Zoom account
Visit app.refract.space/zoom
Click "Connect to Zoom"
For Clients
Sign up for Refract
Use the signup link provided by your coach or therapist
When signing up, use the same email you’ve provided your therapist for calendar invites.
No additional setup required
Installation Troubleshooting
If you encounter any issues during installation, please contact our support team at hello@refract.space. We’re happy to hop on a call.
Usage
Session Recording Feature
Description: Automatically record and transcribe therapy/coaching sessions for both practitioners and clients.
Prerequisites:
Active Refract account
Connected Zoom account (practitioners only)
For Practitioners
Invite Refract to sessions
Add sessions@refract.space to your calendar events with clients
Compatible with both Zoom and Google Meets meetings
Access Session Notes
Receive email with session notes after completion
Review and manage notes in your dashboard
For Clients
Attend Session
Join your scheduled session as normal
No additional setup required
Access Session Notes
Check email for post-session notes
Click provided link to view notes
Save Important Points
Add key points to your account
Use saved points for future check-ins
Daily Check-in Feature
Description: Follow up on session insights with structured daily reflections.
Prerequisites:
Active Refract account
Saved session points
Steps:
Start a Check-in
Visit app homepage
Click "Start a Check-in"
Select Focus Point
Click "Look up a part"
Choose from saved points
Complete Check-in
Follow reflection prompts
Submit responses
Uninstallation
Uninstalling from Zoom Account
Go to Zoom Marketplace
Navigate to Manage > Installed Apps
Find Refract IFS Companion
Click Uninstall
Deauthorizing Refract
Log into your Refract account
Visit https://app.refract.space/zoom
Click "Disconnect"
Troubleshooting
Cannot connect Zoom account
Verify you're using the correct Google account
Ensure you have admin permissions in your Zoom account
Missing session recordings
Verify sessions@refract.space was included in the calendar invite
Check that recording permissions were enabled in Zoom
Contact support if issues persist. We’re happy to hop on a call and set it up with you.
FAQ
How long are session recordings stored?
Session recordings are stored for 30 days
Premium accounts have extended storage options
Can I use Refract with other video platforms?
Currently supported: Zoom and Google Meet
More platforms coming soon
How do I change my notification settings?
Navigate to Settings > Notifications
Customize email and app notifications
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